Sydney Service Design Think & Drinks welcomes Author Marc Stickdorn – tickets now on Eventbrite

Tickets are now available at our Eventbrite page, see link here

We are excited to have the co-author of “This is Service Design Thinking“ Marc Stickdorn as our next presenter at Sydney Service Design Thinks & Drinks, next Tuesday November 15th at 6pm. Tickets will be available on EventBrite from Thursday.

The book outlines a contemporary approach for service innovation. »This is Service Design Thinking.« introduces a new way of thinking to beginners but also serves as a reference for professionals. It explains the approach, its background, process, methods and tools — and connects theory to contemporary case studies. A set of 23 international authors created this interdisciplinary textbook applying exactly the same user-centered and co-creative approach it preaches.

“The strength of service design thinking is that it is not a defined and thus restricted discipline, but rather a common approach and process including various tools and methods rooted in different disciplines from design to engineering, from management to marketing.” explains Marc Stickdorn, editor of This is Service Design Thinking.

Marc will give a short presentation and then conduct a Q&A session much like we did with Fran Samolionis from BT Group which was well received last time we did the something similar.

Marc Stickdorn bio:

Service Design Lecturer & Consultant, Management Center Innsbruck, Austria

Marc Stickdorn graduated in Strategic Management and Marketing and worked in various tourism projects throughout Europe. Since 2008 Marc is full-time staff at the MCI – Management Center Innsbruck in Austria, where he lectures service design and innovation. His research involves the development of the mobile ethnography app myServiceFellow, the Customer Journey Canvas and various publications and presentations. Marc is co-founder of Destinable, associate of DesignThinkers, guest lecturer at various international universities and occasionally speaks at conferences.

Look forward to seeing you next week.

Damian Kernahan

Proto Partners

Sydney Service Design Thinks & Drinks / 11 – tickets now available on Event Brite

Hi Service Designers, we are excited to have Selena Griffiths from COFA coming along to present next Tuesday night.

Selena Griffith is a Sydney based academic working at COFA, UNSW. She is passionate about design, design management, service design,  social innovation, food, sustainability, community and entrepreneurship.  Part of her research practice explores the development of communities to support societal resilience through grass roots social innovation. She is particularly interested in how social innovators can evolve their ideas to become self supporting social entrepreneurs. She co-founded Social Innovation Sydney in 2010 to facilitate and support local social innovators and will be sharing some of her unique expertise with us.
For everyone who has expressed an interest in Social Innovation material on these nights, this should be right on the money!

Tickets can be ordered on EventBrite here:

http://sydneysdthinksdrinks.eventbrite.com/

love to see as many people as possible

Damian Kernahan

Proto Partners

Sydney Service Design Think & Drinks /10 – Mobile Service Design

What a great way to celebrate 10 events over the past 2 years with Oli and Rod doing an outstanding job on not only re-framing what mobility really means, but also expanding the meaning and impact of it as well.

Thank you so much to the guys and for everyone who attended on coming out on one of  the wettest July nights on record. Below is just a small taste of what was presented. For more information on Mobile Service Design, please see www.mobileexperience.com.au

Please look out for the next event which will be in mid September where we may explore the public sector in  greater detail.

 

Damian

proto partners

 

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Sydney Service Design Thinks & Drinks / 10 – Tickets now available on Event Brite

If you would like to come along next Tuesday to hear from Mobile Experience, please get your ticket here at Eventbrite. We look forward to seeing you at the Trinity Bar Surry Hills , 6pm Tuesday.
Damian

http://www.eventbrite.com/event/1925309653?utm_source=eb_email&utm_medium=email&utm_campaign=new_eventv2&utm_term=eventurl_text

Sydney Thinks & Drinks /10: Service Design & Mobility: Unique Challenges

We are back and very excited to bring you a great presentation after our Winter hibernation from Mobile Experience. Well worth coming out to have a few drinks and listen to two smart guys at the the top of their game.

Mobile is quite unique in the range of services that it relies on and the way that customers interact with them.  Rod & Oliver will be talking about their research and learnings including;
- What is Mobility, and why is complex?
- How is the relationship between the customer and their mobile services evolving and what impact is it having?
- Mobility is all about context, but if context is constantly changing how do we design for it?
- How does mobility influence the other touchpoints the customer might engage with?

Eventbrite will up and running by the end of Thursday

Sydney Service Design Thinks & Drinks taking a mid year break

Hi Service Designers, we are taking a break this month and will be back with a focus on Mobile Service Design with Oliver Weidlich from Mobile Experience in July. It’s just too cold in Sydney to be out at night at the moment! More information on Oli and his topic next month.

Great turn out for March Thinks & Drinks with Lauren Tan

A big thank you to everyone for attending a packed Service Design Thinks & Drinks on Tuesday night.

We were very lucky to have Lauren Tan share with us some of the insights and thinking that she has developed in her PhD thesis. Not only was it really well received, but the more social aspect of the work she discussed sparked great questions and interest from those who attended.

Here is a video of one of the projects presented on the night, called Alzheimer100 by social agency ThinkPublic.

 

We will definitely seek out other local initiatives in the public sector and showcase them over the coming Thinks & Drinks this year.

The next Sydney Service Design Thinks & Drinks will be on Tuesday May 17th, with the speaker announced in April. Thank you again for coming along and we hope to see you next time.

SD Thinks & Drinks Team