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Service Design thinks & Drinks, Sydney : “Behaviour Design” – Ash Donaldson (12 June 2012)

protopartners — Mon, 14 May 2012 01:58:31 +0000

We are back and very excited to bring you a great presentation. Well worth coming out to have a few drinks and listen to a smart guy at the top of his game.

Ash Donaldson, will be talking about his research and learnings on Behaviour Design.

Behaviour Design is the process of creating systems that change behaviour. The field is built on research from the Stanford Persuasive Technologies Lab, which has provided a number of models and frameworks that effectively leverage technology – from mobile phones, to social networks – to impact behaviours.

Ash will introduce the Fogg Behaviour Model and discuss ways in which it can provide insight to the design process.

You can book tickets here

In his former career as a commercial pilot, Ash Donaldson was introduced to human factors, the scientific discipline concerned with understanding and designing to accommodate human capabilities and limitations: physically, socially, and cognitively. After 15 years of designing products, services and environments, he still has an insatiable curiosity to explore how convincingly our minds deceive us in our everyday lives, and discover how behaviours can really be influenced.

Service Design Thinks & Drinks – Sydney : Video of “Sketching in Service Design” – Ben Crothers

protopartners — Fri, 13 Apr 2012 05:14:00 +0000

Here is a short extract from Ben Crothers’ presentation at Service Design Thinks & Drinks Sydney, 3rd April 2012. Ben spoke about the importance of including sketching in the armoury of service design techniques, to help you, your clients and their customers think and communicate with each other. He’ll also demonstrated some old sketching techniques from his art school days that have helped him and his team in experience design projects. So listen in and have your sketchbook handy!

(Sorry it is a bit shaky, it was recorded from a hand-held camera – We weren’t originally publishing it but there was a lot of demand, so here it is!)

Service Design Thinks & Drinks – Canberra

protopartners — Thu, 12 Apr 2012 23:10:57 +0000

Here are some pictures of last Service Design Thinks & Drinks in Canberra.

Mik made us participate in fun exercises !

Click to view slideshow.

Service Design Thinks & Drinks – Sydney

protopartners — Wed, 04 Apr 2012 00:26:23 +0000

Here are some pictures of last night’s Service Design Thinks & Drinks in Sydney.

Ben Crothers showed us some great drawings tricks !

Service Design Thinks & Drinks – Sydney : “Sketching in Service Design” – Ben Crothers

protopartners — Sun, 01 Apr 2012 23:43:46 +0000

Service Design Thinks & Drinks on tomorrow from 6pm in Sydney.

Address : Upstairs at the Trinity Bar, 505 Crown Street, Surry Hills

Tickets here

Service Design Thinks & Drinks – Sydney : “Sketching in Service Design” by Ben Crothers

protopartners — Wed, 28 Mar 2012 23:22:25 +0000

We are back and very excited to bring you a great presentation. Well worth coming out to have a few drinks and listen to a smart guy at the top of his game.

Ben Crothers, will be talking about his research and learnings including sketching in Service Design.

Ben will talk about the importance of including sketching in your armoury of service design techniques, to help you, your clients and their customers think and communicate with each other. He’ll also demonstrate some old sketching techniques from his art school days that have helped him and his team in experience design projects. So bring your sketchbooks!

You can get tickets here

Ben’s bio

Ben has been in the digital experience design space for nearly 15 years, and his passion for helping clients at a strategic level has naturally lead to involvement in service design thinking and practice. As a Design Strategist at Digital Eskimo, Ben leads a team of Experience Architects in a broad range of service design and user experience design techniques and activities. Recently, he’s been helping an up-and-coming water utility overhaul its customer experience strategy, and looking at new ways of visualising recycled water use.

Ben is passionate about involving clients in the creative process, and uses sketching techniques wherever he can to help designers, clients and customers alike think and communicate their ideas, experiences and solutions. When not dreaming up ways of using his kids’ toys as prototyping tools, he gets into home brewing, oil painting and drawing.

Change of Date for Sydney Service Design Thinks & Drinks

protopartners — Tue, 20 Mar 2012 03:42:38 +0000

Hi there, due to some inefficiency at our end we are looking to put back this month’s Sydney SD drinks by a week. Looking to confirm new date for next week with a great speaker.

Apologies for late advice.

Service Design Australia Team.

Sydney Service Design Thinks & Drinks / 11 – tickets now available on Event Brite

protopartners — Thu, 15 Sep 2011 11:42:25 +0000

Hi Service Designers, we are excited to have Selena Griffiths from COFA coming along to present next Tuesday night.

Selena Griffith is a Sydney based academic working at COFA, UNSW. She is passionate about design, design management, service design, social innovation, food, sustainability, community and entrepreneurship. Part of her research practice explores the development of communities to support societal resilience through grass roots social innovation. She is particularly interested in how social innovators can evolve their ideas to become self supporting social entrepreneurs. She co-founded Social Innovation Sydney in 2010 to facilitate and support local social innovators and will be sharing some of her unique expertise with us.
For everyone who has expressed an interest in Social Innovation material on these nights, this should be right on the money!

Tickets can be ordered on EventBrite here:

http://sydneysdthinksdrinks.eventbrite.com/

love to see as many people as possible

Damian Kernahan

Proto Partners

Sydney Service Design Thinks & Drinks – 23 November 2010

protopartners — Mon, 01 Nov 2010 00:46:56 +0000

Service Design Network Conference Redux

Didn’t make it to Berlin in October for the international Service Design Network’s annual conference? Never mind, a number of Sydneysiders did and they will be giving us a recap of what they saw, heard and learned.

This year the conference presented a vivid mix of different presentations, workshops and papers from renowned international players in the Service Design field. We’re talking about folks from Engine, STBY, Adaptive Path, Continuum, Snook, Samsung, Deutsche Bank, Funky Projects, Said Business School, SCAD and Sydney’s Meld Studios.

If you’ve not been to a Service Design Thinks & Drinks, this is a good time to join us. Expect to meet some great people and be party to some very interesting conversations. Register now at EventBrite (takes less than 30 seconds) and we’ll see you on 23 November 2010.

Photos from Sydney Service Design Drinks & Thinks #6

protopartners — Tue, 21 Sep 2010 22:19:20 +0000

Last night was Sydney Service Design Drinks & Thinks #6. It was a great success with some very interesting conversations and ideas thrown about.

We had two amazing presenters: Zafer Bilda and Melis Senova.

Zafer got the night started with a case study and some tips on how to measure the user experience.

Melis then raised some very thought provoking questions around how we design our own burgeoning industry.

Good news is we filmed both speakers and will upload the videos over the next few days. You can subscribe (above, to the right) and we’ll let you know when the videos are uploaded.

Our next Sydney Service Design Thinks & Drinks is on 23 November 2010 and we’ll be doing a recap of the International Service Design Conference which is coming up in October and a few Sydney people are attending. More details in a couple of weeks.

Click to view slideshow.

Photo credits: Damian Kernahan