Sydney Service Design Thinks & Drinks / 11 – tickets now available on Event Brite

Hi Service Designers, we are excited to have Selena Griffiths from COFA coming along to present next Tuesday night.

Selena Griffith is a Sydney based academic working at COFA, UNSW. She is passionate about design, design management, service design,  social innovation, food, sustainability, community and entrepreneurship.  Part of her research practice explores the development of communities to support societal resilience through grass roots social innovation. She is particularly interested in how social innovators can evolve their ideas to become self supporting social entrepreneurs. She co-founded Social Innovation Sydney in 2010 to facilitate and support local social innovators and will be sharing some of her unique expertise with us.
For everyone who has expressed an interest in Social Innovation material on these nights, this should be right on the money!

Tickets can be ordered on EventBrite here:

http://sydneysdthinksdrinks.eventbrite.com/

love to see as many people as possible

Damian Kernahan

Proto Partners

Sydney Service Design Thinks & Drinks – 23 November 2010

Service Design Network Conference Redux

Didn’t make it to Berlin in October for the international Service Design Network’s annual conference? Never mind, a number of Sydneysiders did and they will be giving us a recap of what they saw, heard and learned.

This year the conference presented a vivid mix of different presentations, workshops and papers from renowned international players in the Service Design field. We’re talking about folks from Engine, STBY, Adaptive Path, Continuum, Snook, Samsung, Deutsche Bank, Funky Projects, Said Business School, SCAD and Sydney’s Meld Studios.

If you’ve not been to a Service Design Thinks & Drinks, this is a good time to join us. Expect to meet some great people and be party to some very interesting conversations. Register now at EventBrite (takes less than 30 seconds) and we’ll see you on 23 November 2010.

Photos from Sydney Service Design Drinks & Thinks #6

Last night was Sydney Service Design Drinks & Thinks #6. It was a great success with some very interesting conversations and ideas thrown about.

We had two amazing presenters: Zafer Bilda and Melis Senova.

Zafer got the night started with a case study and some tips on how to measure the user experience.

Melis then raised some very thought provoking questions around how we design our own burgeoning industry.

Good news is we filmed both speakers and will upload the videos over the next few days. You can subscribe (above, to the right) and we’ll let you know when the videos are uploaded.

Our next Sydney Service Design Thinks & Drinks is on 23 November 2010 and we’ll be doing a recap of the International Service Design Conference which is coming up in October and a few Sydney people are attending. More details in a couple of weeks.

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Photo credits: Damian Kernahan

Janna DeVylder at Sydney Service Design Thinks & Drinks

At Sydney Service Design Thinks & Drinks #5 Janna DeVylder led a group discussion around the implementation of service design plans. We discussed designing for implementation and the role of the service designer within the implementation process, if at all. Check out the video below and give us your opinion in the comments below.

Stephen Cox at Sydney Service Design Thinks & Drinks

We were very lucky to have Stephen Cox present at Sydney Service Design Thinks & Drinks last week. Stephen talked about a set of touchpoint cards which he and his team at Westpac have developed. Check out the video below. Inspiring stuff!

Photos from Sydney Service Design Drinks & Thinks #5

Tonight was Sydney Service Design Drinks & Thinks #5. It was a great success and lots of fun. We had two fantastic presenters: Stephen Cox and Janna DeVylder.

Janna led a group discussion around the implementation of service design plans. We discussed designing for implementation and the role of the service designer within the implementation process, if at all.

Stephen walked us through a set of touchpoint cards which he and his team at Westpac have developed. Stephen talked us through the development of the cards, how the cards have been used and how they might be applied in other situations.

Thanks to everyone who came along. Our next meeting  will be Tuesday 21 September.

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Photo credits: Ellen Geraghty (@catellest)

Service Design Thinks & Drinks /4

Hi everyone apologies  for taking a few weeks to get our panel discussion loaded, however here it is, Service Design Thinks /4 Panel Discussion..

The Service Design Panel Discussion was hosted by Damian Kernahan (Proto Partners) and featured Rod Farmer (Mobile Experience), Opher Yom-Tov (BT Financial Group), Faruk Avdi ( NSW Department of Education and Training) and Susan Wolfe (Optimal Experience)

It starts a minute in to our discussion and runs about 66 minutes. The highlight for me was finding out that a pencil is actually a service, who knew…..

Enjoy and welcome your comments.

Damian & Suze

Sydney Service Design Drinks is on 19 January 2010

Service Design Drinks 2 is coming up quick!

6.30pm, Tuesday 19 January 2010

Trinity Bar, Surry Hills (Google map for Trinity Bar).

We’ve got two awesome presentations lined up. A great service design case study of Contours ladies gyms from Damian Kernahan (Proto Partners) and some wise words of experience from Ellie Nichol (BT Financial Group).

This is only our second meeting. The first was a hit – so don’t miss this one.

Let us know if you are coming by sending a quick “I’ll be there” email to servicedesigningau@gmail.com.

Photos from Sydney Service Design Drinks #1

Tonight was our first Sydney Service Design Drinks. It was a great success and lots of fun. Thanks to everyone who came along. Our next Sydney Service Design Drinks will be Tuesday 19 January 2010. Put it in your diary now.

Here’s some photos taken with my iPhone (note to self: remember to charge my camera batteries next time!)

Service Designing Drinks coming to Sydney Tuesday 17th November

Keep a look out here in the next few days for details on the first Service Design Drinks for Australia.

 

For more information contact:

Damian Kernahan – Proto Partners Service Design

Suze Ingram – Service Design Hub