Hi there, we are Service Design Thinks & Drinks Australia and we would like to introduce ourselves to anybody who is living in Canberra and is involved in designing better services for other Australians. We started out two years ago launching the first Service Design Thinks & Drinks event in Sydney, inspired by some friends who had launched similar events in London and Amsterdam. With Sydney being only the third city to launch a SD Thinks & Drinks, Service Design Drinks has now expanded to over 20 cities around the world, (see the global site here)
Our purpose ” is to enrich the lives of every Australian, one customer experience at a time” and to that end, we continually look for opportunities to share the best ideas, practices and thinking with others involved in similar pursuits.
Next Thursday 24th November at 6pm we will launch Canberra Service Design Thinks & Drinks at The Kingston Hotel in Griffith featuring the co-author of “This is Service Design Thinking“ Marc Stickdorn and Damian Kernahan, founder of Proto Partners, a Service Design firm who will share some lessons from working with one of the greatest customer experience brands in the world, Virgin.
Tickets are free and are now available at our Eventbrite page, see link here. You will need to register at Eventbrite to attend, so please click through, it only takes 1-2 minutes, super easy.
Also if you have not already registered at service designing.com,au, please do and we will automatically send you updates for relevant new events and information… no spam, promise! If you are based in Brisbane, we are conducting our first Brisbane Service Design Thinks & Drinks on February 7th 2012 with a featured speaker from QUT. More information in coming weeks.
Some information on our presenters for the evening:
The book outlines a contemporary approach for service innovation. »This is Service Design Thinking.« introduces a new way of thinking to beginners but also serves as a reference for professionals. It explains the approach, its background, process, methods and tools — and connects theory to contemporary case studies. A set of 23 international authors created this interdisciplinary textbook applying exactly the same user-centered and co-creative approach it preaches.
“The strength of service design thinking is that it is not a defined and thus restricted discipline, but rather a common approach and process including various tools and methods rooted in different disciplines from design to engineering, from management to marketing.” explains Marc Stickdorn, editor of This is Service Design Thinking.
Marc Stickdorn bio:
Service Design Lecturer & Consultant, Management Center Innsbruck, Austria
Marc Stickdorn graduated in Strategic Management and Marketing and worked in various tourism projects throughout Europe. Since 2008 Marc is full-time staff at the MCI – Management Center Innsbruck in Austria, where he lectures service design and innovation. His research involves the development of the mobile ethnography app myServiceFellow, the Customer Journey Canvas and various publications and presentations. Marc is co-founder of Destinable, associate of DesignThinkers, guest lecturer at various international universities and occasionally speaks at conferences.
Damian Kernahan bio
Damian Kernahan believes Branding is the promise you make; Customer Experience is the promise you keep.
To help Australian organisations keep more of their brand promises, as owner and founder of proto partners, Damian pioneered the introduction of Service Design to Australian business in 2008. Damian is considered a leading expert on Service Design having worked with both fast growing and blue chip companies on how to harness the natural power of design to create service experiences customers love.
He is an authority on Customer Experience Management, Service Design and Service Innovation. He has written extensively for Fast Thinking magazine, is the founding Chairman of the Australian Service Design Network, this year sat on the judging panel for a global Service Design awards competition and was asked to speak at the Global Service Design Network conference in San Francisco.
Service Designing Australia Team
