Passionate about Service Design? Curious about Service Design? Heard of Service Design? Then come and join the chit chat at Sydney Service Design Thinks & Drinks #6. The next Service Design Thinks and Drinks is already planned – thanks to Suze Ingram who has been very very busy.
It’s another great line up. Register now at EventBrite (takes 30 seconds) and we’ll see you on 21 September 2010.
We have two fantastic presentations from two equally fantastic individuals: Melis Senova and Zafer Bilda.
Melis Senova recently visited Manhattan (lucky thing!) where she met with Frog Design, IDEO, Method and Parsons New School. The interaction with these agencies was very inspiring and great knowledge was shared. Melis will take us through what we can learn from these amazing trailblazers. Then Melis will lead a group discussion about Service Design in Australia. Melis is curious about how our thinking has maturing around Service Design in comparison with agencies that have been active in user-centred work for the last 4 decades. Melis will propose an initiative where we all collaboratively design the Service Design industry in Australia. How would we consciously design this new industry? Melis is Director at Huddle in Melbourne.
Zafer Bilda will present “Designing and Testing Service Experiences”. It’s challenging to design service experiences let alone measure differences in the utility and experiential value of service experiences. In this presentation, Zafer will cover how to understand an experience holistically and when to break it down to bits, how to set criteria and measure service experiences, and how to plan and test service experiences. Zafer is Experience Architecture Lead at Bienalto in Sydney.
Cheers,
and
P.S. If you missed our last Service Design Thinks & Drinks in July, you missed a great get-together. Stephen Cox from Westpac walked us through a set of touchpoint cards which he and his team have developed and Janna DeVylder led a group discussion around the implementation of service design plans. Good news is you can watch both presentations online at this blog. Watch Stephen Cox’s presentation and Watch Janna DeVylder’s presentation
